/* no blue/grey flash box behind buttons when tapped on phones */
*,*::before,*::after{-webkit-tap-highlight-color:transparent}
button,a,[role="button"],label{-webkit-touch-callout:none}
button:focus:not(:focus-visible),a:focus:not(:focus-visible),[role="button"]:focus:not(:focus-visible){outline:none}

/* Play USA Gaming chat — shared styles. Dark-first, gold "coin" accent. */
:root{
  color-scheme:dark;
  --bg:#0d0f15; --panel:#151923; --raised:#1c2130; --line:#272e3f; --fg:#e9ebf2; --muted:#8b93a8;
  --accent:#ffb547; --accent-ink:#1d1405; --accent-text:#ffc56e;
  --me:#26324d; --them:#1c2130;
  --open:#5cc8ff; --good:#4fd18b; --bad:#ff6b6b;
  --f-display:"Chakra Petch",system-ui,sans-serif;
  --f-body:"IBM Plex Sans",system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;
  --f-mono:"IBM Plex Mono",ui-monospace,Menlo,Consolas,monospace;
  --radius:10px;
}
:root[data-theme="light"]{
  color-scheme:light;
  --bg:#f4f5f9; --panel:#ffffff; --raised:#eef0f6; --line:#dde1ea; --fg:#151922; --muted:#5d6579;
  --accent:#f5a524; --accent-ink:#1d1405; --accent-text:#a35f00;
  --me:#dfe8ff; --them:#eef0f6;
  --open:#0a7fc2; --good:#15803d; --bad:#c93434;
}
.theme-btn{display:inline-grid;place-items:center;width:36px;height:34px;padding:0;border-radius:8px;border:1px solid var(--line);background:transparent;color:var(--fg);font-size:16px;flex:none}
.theme-btn:hover{border-color:var(--muted)}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--bg);color:var(--fg);font:15px/1.55 var(--f-body);-webkit-font-smoothing:antialiased}
a{color:var(--accent-text)}
img{max-width:100%}
button,input,textarea,select{font:inherit;color:inherit}
button{cursor:pointer}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
[hidden]{display:none!important}

.wrap{max-width:1120px;margin:0 auto;padding-inline:20px}
.brand{display:flex;align-items:center;gap:10px;font:700 19px/1 var(--f-display);letter-spacing:.03em;text-transform:uppercase;color:var(--fg);text-decoration:none}
.mark{width:30px;height:30px;border-radius:8px;flex:none;display:block;background:url(/icons/logo.svg) center/cover no-repeat;box-shadow:0 4px 14px -6px rgba(255,150,60,.55)}
.mark-glyph{content:"";display:block;width:70%;height:70%;background:currentColor;-webkit-mask:url(/icons/mark.svg) center/contain no-repeat;mask:url(/icons/mark.svg) center/contain no-repeat}

.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:8px;padding:11px 18px;font-weight:600;background:var(--accent);color:var(--accent-ink);text-decoration:none;line-height:1.2}
.btn:hover{filter:brightness(1.07)}
.btn:disabled{opacity:.55;cursor:default;filter:none}
.btn.ghost{background:transparent;border:1px solid var(--line);color:var(--fg);font-weight:500}
.btn.ghost:hover{border-color:var(--muted)}
.btn.danger{background:transparent;border:1px solid color-mix(in srgb,var(--bad) 50%,transparent);color:var(--bad);font-weight:500}
.btn.sm{padding:6px 11px;font-size:13px}
.icon-btn{border:1px solid var(--line);background:var(--raised);border-radius:8px;width:42px;height:42px;display:grid;place-items:center;flex:none;color:var(--muted)}
.icon-btn:hover{color:var(--fg)}

.field{display:flex;flex-direction:column;gap:6px}
.field label{font:500 12px var(--f-mono);color:var(--muted);text-transform:uppercase;letter-spacing:.06em}
.input,.field input,.field textarea,.field select{width:100%;padding:11px 12px;border-radius:8px;border:1px solid var(--line);background:var(--raised)}
.field textarea{resize:vertical;min-height:80px}
.err{color:var(--bad);font-size:14px;margin:0;min-height:1.2em}
.hint{color:var(--muted);font-size:13px;margin:0}

.pill{display:inline-flex;align-items:center;font:500 11px/1 var(--f-mono);text-transform:uppercase;letter-spacing:.06em;padding:4px 7px;border-radius:4px;border:1px solid currentColor}
.badge{min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--accent);color:var(--accent-ink);font:600 12px/20px var(--f-mono);text-align:center}

.toast{position:fixed;left:50%;bottom:calc(20px + env(safe-area-inset-bottom,0px));transform:translateX(-50%);background:var(--fg);color:var(--bg);padding:10px 16px;border-radius:8px;font-size:14px;max-width:calc(100% - 32px);z-index:50}

/* ---------- chat (shared by customer + admin) ---------- */
.chat{display:flex;flex-direction:column;min-height:0;min-width:0;background:var(--panel)}
.chat-head{display:flex;align-items:center;gap:12px;padding:12px 16px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.chat-head h2{margin:0;font:600 17px/1.2 var(--f-display);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.chat-head .sub{font-size:12px;color:var(--muted)}
.msgs{flex:1;overflow:auto;padding:20px 16px;display:flex;flex-direction:column;gap:6px;min-height:0}
.day{align-self:center;font:11px var(--f-mono);color:var(--muted);text-transform:uppercase;letter-spacing:.08em;margin:12px 0 4px}
.msg{max-width:min(520px,82%);padding:8px 12px;border-radius:12px;background:var(--them);border:1px solid var(--line);white-space:pre-wrap;overflow-wrap:anywhere}
.msg.me{align-self:flex-end;background:var(--me);border-color:transparent;border-bottom-right-radius:4px}
.msg.them{align-self:flex-start;border-bottom-left-radius:4px}
.msg .who{display:block;font:600 11px/1.5 var(--f-mono);color:var(--accent-text);text-transform:uppercase;letter-spacing:.05em}
.msg .tag{display:inline-block;font:500 11px var(--f-mono);color:var(--muted);margin-bottom:4px}
.msg img.pic{display:block;max-width:100%;max-height:300px;border-radius:8px;margin:2px 0 4px;cursor:zoom-in;background:var(--raised)}
.msg time{display:block;font:11px var(--f-mono);color:var(--muted);margin-top:2px;text-align:right}
.composer{display:flex;gap:8px;padding:12px 16px;padding-bottom:calc(12px + env(safe-area-inset-bottom,0px));border-top:1px solid var(--line);align-items:flex-end}
.composer textarea{flex:1;min-width:0;resize:none;max-height:150px;padding:10px 12px;border-radius:10px;border:1px solid var(--line);background:var(--raised);line-height:1.4}
.preview{display:flex;align-items:center;gap:10px;padding:10px 16px 0}
.preview img{height:64px;border-radius:6px;border:1px solid var(--line)}
.empty{margin:auto;max-width:380px;text-align:center;color:var(--muted);padding:24px}
.empty h2{font:600 20px/1.25 var(--f-display);color:var(--fg);margin:0 0 8px;text-wrap:balance}
.empty p{margin:0}
.lightbox{position:fixed;inset:0;background:rgba(5,6,10,.88);display:grid;place-items:center;z-index:40;padding:20px;cursor:zoom-out}
.lightbox img{max-height:90vh;max-width:100%;border-radius:8px}
.drop-hint{position:absolute;inset:0;border:2px dashed var(--accent);background:color-mix(in srgb,var(--bg) 80%,transparent);display:grid;place-items:center;font:600 18px var(--f-display);z-index:5;pointer-events:none}

.sound-btn{white-space:nowrap}
.sound-btn.nudge{border-color:var(--accent);color:var(--accent-text);animation:nudge 1.6s ease-in-out infinite}
@keyframes nudge{50%{box-shadow:0 0 0 4px color-mix(in srgb,var(--accent) 25%,transparent)}}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}
.field label.btn{font:500 13px var(--f-body);text-transform:none;letter-spacing:0;color:var(--fg)}
.pushbar{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:10px 16px;background:color-mix(in srgb,var(--accent) 12%,var(--panel));border-bottom:1px solid color-mix(in srgb,var(--accent) 35%,var(--line));font-size:14px}
.pushbar span{flex:1;min-width:180px}

/* ---------- message rows: actions, reply, pin, game card ---------- */
.mrow{display:flex;align-items:center;gap:6px;max-width:100%}
.mrow.me{flex-direction:row-reverse}
.mrow .msg{max-width:min(520px,78%);cursor:default}
.macts{display:flex;gap:4px;opacity:0;pointer-events:none;transition:opacity .15s}
.mrow:hover .macts,.mrow.sel .macts,.mrow:focus-within .macts{opacity:1;pointer-events:auto}
.macts button{border:1px solid var(--line);background:var(--panel);color:var(--muted);border-radius:999px;padding:4px 9px;font-size:12px;white-space:nowrap}
.macts button:hover{color:var(--fg);border-color:var(--muted)}
.mrow.sel .msg{outline:2px solid color-mix(in srgb,var(--accent) 60%,transparent);outline-offset:2px}
.mrow.flash .msg{animation:flash 1.4s ease}
@keyframes flash{0%,40%{box-shadow:0 0 0 4px color-mix(in srgb,var(--accent) 60%,transparent)}100%{box-shadow:none}}
.mrow.is-pinned .msg{border-color:color-mix(in srgb,var(--accent) 50%,var(--line))}
.automark{margin-left:6px;font:500 10px var(--f-mono);letter-spacing:.06em;text-transform:uppercase;color:var(--muted);border:1px solid var(--line);border-radius:4px;padding:1px 5px}
.cust .msg.me .automark{color:rgba(29,20,5,.7);border-color:rgba(29,20,5,.3)}
.quote{display:flex;flex-direction:column;align-items:flex-start;gap:1px;width:100%;text-align:left;border:0;border-left:3px solid var(--accent);background:rgba(127,127,127,.12);border-radius:6px;padding:5px 8px;margin:2px 0 6px;color:inherit;font-size:13px;cursor:pointer}
.quote b{font-size:12px;color:var(--accent-text)}
.cust .msg.me .quote{border-left-color:#1d1405;background:rgba(29,20,5,.12)}
.cust .msg.me .quote b{color:#1d1405}
.quote span{opacity:.85;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}
.gmsg{display:flex;align-items:center;gap:10px;padding:6px;margin:2px 0 6px;border-radius:10px;background:rgba(127,127,127,.14);min-width:200px}
.gmsg .gimg{width:56px;height:40px;border-radius:7px;overflow:hidden;display:grid;place-items:center;font:700 15px var(--f-display);color:#fff;text-transform:uppercase;flex:none}
.gmsg .gimg img{width:100%;height:100%;object-fit:cover}
.gmsg small{display:block;font:500 10px var(--f-mono);letter-spacing:.08em;text-transform:uppercase;opacity:.75}
.gmsg b{font:600 15px var(--f-display)}
.replybar{display:flex;align-items:center;gap:10px;padding:8px 16px;border-top:1px solid var(--line);background:color-mix(in srgb,var(--accent) 8%,var(--panel))}
.replybar .rb-txt{flex:1;min-width:0;display:flex;flex-direction:column;border-left:3px solid var(--accent);padding-left:8px}
.replybar b{font-size:12px;color:var(--accent-text)}
.replybar span{font-size:13px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pinbar{border-bottom:1px solid var(--line);background:color-mix(in srgb,var(--accent) 6%,var(--panel))}
.pin-head,.pin-item{display:flex;align-items:center;gap:8px;padding:7px 16px}
.pin-item{border-top:1px solid var(--line)}
.pin-main{flex:1;min-width:0;display:flex;align-items:center;gap:8px;border:0;background:transparent;color:inherit;text-align:left;padding:0;cursor:pointer}
.pin-main b{font-size:12px;color:var(--accent-text);white-space:nowrap}
.pin-main span{font-size:13px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pin-x{border:0;background:transparent;color:var(--muted);font-size:14px;padding:4px 6px;border-radius:6px}
.pin-x:hover{color:var(--fg);background:var(--raised)}
@media (pointer:coarse){ .mrow:hover .macts{opacity:0;pointer-events:none} .mrow.sel .macts{opacity:1;pointer-events:auto} }
@media (max-width:560px){ .mrow{flex-wrap:wrap} .mrow.me{justify-content:flex-start} .mrow .msg{max-width:88%} .macts{flex-basis:100%;justify-content:flex-end;display:none} .mrow.them .macts{justify-content:flex-start} .mrow.sel .macts{display:flex} }

/* typing indicator */
.typing{display:flex;align-items:center;gap:8px;padding:4px 18px 8px;font-size:12px;color:var(--muted)}
.typing[hidden]{display:none}
.tdots{display:inline-flex;gap:3px;padding:6px 9px;border-radius:12px;background:var(--raised);border:1px solid var(--line)}
.tdots i{width:6px;height:6px;border-radius:50%;background:var(--muted);animation:tdot 1.2s infinite ease-in-out}
.tdots i:nth-child(2){animation-delay:.15s}.tdots i:nth-child(3){animation-delay:.3s}
@keyframes tdot{0%,60%,100%{transform:translateY(0);opacity:.45}30%{transform:translateY(-4px);opacity:1}}
@media (prefers-reduced-motion:reduce){.tdots i{animation:none}}
/* star rating inside a chat bubble */
.rate{display:flex;flex-direction:column;gap:8px;margin-top:8px;padding-top:8px;border-top:1px dashed color-mix(in srgb,currentColor 25%,transparent)}
.rate .stars{display:flex;gap:2px;font-size:26px;line-height:1;color:#ffb547;letter-spacing:2px}
.rate .star{border:0;background:none;padding:2px;font-size:30px;line-height:1;color:#ffb547;cursor:pointer;transition:transform .1s}
.rate .star:hover{transform:scale(1.15)}
.rate textarea{width:100%;border-radius:10px;border:1px solid var(--line);background:var(--bg);color:var(--fg);padding:8px 10px;font:inherit;font-size:14px;resize:vertical}
.rate.done small{color:var(--muted);font-size:12px}
.lang-btn{font-weight:600;min-width:44px}

/* links in messages */
.msg a.mlink{color:inherit;text-decoration:underline;text-underline-offset:2px;word-break:break-all;font-weight:600}
.msg.them a.mlink{color:var(--accent-text)}
/* emoji picker */
.composer.has-emoji{position:relative}
.composer .emoji-btn{font-size:20px;line-height:1;padding:0;cursor:pointer}
.emoji-pop{position:absolute;left:12px;right:12px;bottom:calc(100% + 6px);max-width:360px;max-height:260px;overflow:auto;background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:8px 10px;box-shadow:0 12px 32px -12px rgba(0,0,0,.45);z-index:30}
.emoji-pop[hidden]{display:none}
.emoji-grp small{display:block;font:600 10.5px var(--f-mono);letter-spacing:.06em;text-transform:uppercase;color:var(--muted);margin:6px 2px 4px}
.emoji-grid{display:grid;grid-template-columns:repeat(8,1fr);gap:2px}
.emoji-grid button{font-size:22px;line-height:1;padding:6px 0;border-radius:8px;background:none;border:0;cursor:pointer}
.emoji-grid button:hover,.emoji-grid button:focus-visible{background:var(--raised)}

/* voice messages */
.vplayer{display:flex;align-items:center;gap:8px;min-width:210px;max-width:280px;padding:2px 0}
.vp-btn{width:36px;height:36px;border-radius:50%;flex:none;display:grid;place-items:center;border:0;cursor:pointer;font-size:13px;background:var(--accent);color:#1d1405}
.cust .msg.me .vp-btn{background:#1d1405;color:var(--accent)}
.vp-mic{font-size:13px;opacity:.75}
.vp-bar{flex:1;height:6px;border-radius:99px;background:color-mix(in srgb,currentColor 22%,transparent);cursor:pointer;position:relative;overflow:hidden}
.vp-bar i{position:absolute;inset:0 auto 0 0;width:0;background:currentColor;opacity:.8;border-radius:99px}
.vp-time{font:12px var(--f-mono);opacity:.8;min-width:34px;text-align:right}
.composer .mic-btn{cursor:pointer}
.composer.recording > :not(.recbar):not(.emoji-pop){visibility:hidden}
.recbar{position:absolute;inset:0;display:flex;align-items:center;gap:10px;padding:10px 16px;padding-bottom:calc(10px + env(safe-area-inset-bottom,0px));background:var(--panel);z-index:5}
.recbar[hidden]{display:none}
.rec-dot{width:10px;height:10px;border-radius:50%;background:#ef4444;animation:recblink 1s infinite}
.rec-label{font-weight:600}
.rec-time{font:13px var(--f-mono);color:var(--muted)}
@keyframes recblink{50%{opacity:.25}}
/* voice calls */
.chat-head .call-start{margin-left:auto;cursor:pointer;color:var(--good,#22c55e)}
.chat-head .call-start + .gamepick{margin-left:0}
.call-ov{position:fixed;left:50%;top:calc(12px + env(safe-area-inset-top,0px));transform:translateX(-50%);z-index:1000;width:min(420px,calc(100vw - 24px))}
.call-ov[hidden]{display:none}
.call-card{display:flex;align-items:center;gap:12px;padding:12px 14px;border-radius:18px;background:var(--panel);border:1px solid var(--line);box-shadow:0 18px 50px -12px rgba(0,0,0,.6);flex-wrap:wrap}
.call-ov.ringing .call-card{border-color:color-mix(in srgb,var(--good,#22c55e) 60%,var(--line));animation:callpulse 1.6s infinite}
@keyframes callpulse{50%{box-shadow:0 0 0 6px color-mix(in srgb,var(--good,#22c55e) 25%,transparent),0 18px 50px -12px rgba(0,0,0,.6)}}
.call-av{width:46px;height:46px;border-radius:50%;flex:none;display:grid;place-items:center;font:700 19px var(--f-display);background:var(--raised);color:var(--fg)}
.call-av.logo{background:url(/icons/logo.svg) center/cover no-repeat;border-radius:14px}
.call-info{flex:1;min-width:0;display:flex;flex-direction:column}
.call-info b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.call-st{font-size:13px;color:var(--muted)}
.call-ov.active .call-st{color:var(--good,#22c55e);font-family:var(--f-mono)}
.call-btns{display:flex;gap:8px}
.call-b{width:52px;height:52px;border-radius:50%;border:1px solid var(--line);background:var(--raised);color:var(--fg);cursor:pointer;font-size:19px;display:flex;flex-direction:column;align-items:center;justify-content:center;line-height:1}
.call-b small{font-size:9.5px;margin-top:3px;font-weight:600}
.call-b.green{background:#16a34a;border-color:#16a34a;color:#fff}
.call-b.red{background:#dc2626;border-color:#dc2626;color:#fff}
.call-b.on{background:var(--fg);color:var(--bg)}
@media (max-width:520px){ .composer.has-text .mic-btn{display:none} .composer{gap:6px;padding-inline:10px} }
.bday{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(0,1fr);gap:8px}
.bday select{width:100%;padding:10px 12px;border-radius:10px;border:1px solid var(--line);background:var(--raised);color:var(--fg)}
.dq{display:flex;gap:8px;margin:8px 0 2px;flex-wrap:wrap} .dq .btn{min-width:84px} .dq.done{font:600 13px var(--f-mono);opacity:.85}
.macts{flex-wrap:wrap}
.macts button.del:hover{color:var(--bad);border-color:var(--bad)}
.mdel{font-style:italic;color:var(--muted);font-size:14px}
.alarm-btn.on{background:#dc2626;color:#fff;border-color:#dc2626;animation:recblink 1s infinite}

/* ---------- message reactions ---------- */
.mreact{display:flex;gap:4px;margin:4px 0 -2px;flex-wrap:wrap}
.msg.me .mreact{justify-content:flex-end}
.mreact .rc{display:inline-flex;align-items:center;gap:2px;border:1px solid var(--line);background:var(--panel);color:var(--fg);border-radius:999px;padding:1px 7px;font-size:14px;line-height:1.5;cursor:default}
.mreact .rc.mine{border-color:color-mix(in srgb,var(--accent) 70%,var(--line));background:color-mix(in srgb,var(--accent) 16%,var(--panel));cursor:pointer}
.mreact .rc small{font-size:11px;color:var(--muted)}
.macts .rpick{display:flex;gap:2px;border:1px solid var(--line);background:var(--panel);border-radius:999px;padding:2px 4px}
.macts .rpick button{border:0;background:transparent;padding:2px 4px;font-size:17px;line-height:1;border-radius:999px;transition:transform .12s}
.macts .rpick button:hover{transform:scale(1.25);background:transparent}
.macts .rpick button[aria-pressed="true"]{background:color-mix(in srgb,var(--accent) 25%,transparent)}
@media (max-width:560px){ .macts .rpick{flex-basis:100%;justify-content:space-between;max-width:330px} .mrow.me .macts .rpick{margin-left:auto} .macts .rpick button{font-size:22px;padding:4px 6px} }

/* ---------- "install app + notifications" card in chat ---------- */
.setupw{margin-top:8px;display:flex;flex-direction:column;gap:8px}
.setupw .sw-btns{display:flex;gap:8px;flex-wrap:wrap}
.setupw .btn{white-space:nowrap}
.setupw .sw-done{display:inline-flex;align-items:center;padding:6px 12px;border-radius:999px;font-size:13px;font-weight:600;color:var(--good);background:color-mix(in srgb,var(--good) 14%,transparent)}
.setupw .sw-help{margin:0;font-size:13px;line-height:1.45;padding:8px 10px;border-radius:10px;background:rgba(127,127,127,.12)}